Privacy Policy
1. Introduction
Welcome to Technovein (“Technovein,” “we,” “our,” or “us”).
Technovein is a performance marketing and digital solutions agency providing digital advertising, search engine optimization (SEO), social media marketing, lead generation, website design and development, and related digital solutions.
We respect your privacy and are committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, process, store, share, retain, and protect personal information obtained through our website, advertising campaigns, lead generation activities, social media platforms, business communications, and authorized third-party services.
This policy applies to website visitors, prospective customers, advertising leads, clients, and individuals who interact directly with Technovein.
Where Technovein processes personal information on behalf of another business, that business’s privacy policy may also apply.
2. Information We Collect
Depending on your interactions with Technovein, we may collect the following information:
Personal and Contact Information
Full name
Email address
Telephone or WhatsApp number
City, state, or location
Company name and professional details
Business website URL
Service interests and project requirements
Messages, inquiries, and consultation details
Website and Technical Information
IP address
Browser and device information
Operating system
Pages visited and website interactions
Referral sources and advertising campaign identifiers
Cookies and online identifiers
Analytics and conversion information
Business and Project Information
Where necessary to provide services, we may process authorized advertising account information, campaign performance data, marketing materials, project information, business contact details, billing records, and information supplied by clients.
We seek to limit collection to information reasonably necessary for the purposes described in this policy.
3. Advertising, Website and Third-Party Lead Collection
Technovein may collect personal and business information through digital advertising platforms, social media channels, website forms, landing pages, and authorized third-party lead generation services.
These channels may include:
Google Advertising: Google Search Ads, Display Ads, YouTube Ads, Performance Max campaigns, Google Lead Form assets, and associated landing pages.
Meta Advertising: Facebook Ads, Instagram Ads, Meta Instant Forms, Messenger Ads, Click-to-WhatsApp Ads, and related Meta advertising services.
Other Advertising Platforms: LinkedIn Ads, Microsoft Advertising, online advertising networks, business directories, referral partners, and authorized third-party lead generation platforms.
Website and Landing Pages: Contact forms, quotation requests, consultation forms, service inquiry forms, newsletter subscriptions, and appointment booking forms.
Direct Communication Channels: Email inquiries, telephone calls, WhatsApp messages, social media messages, and other business communication channels.
Depending on the source, we may receive contact information, company details, service requirements, inquiry messages, advertising source information, and relevant consent preferences.
We may use this information to respond to inquiries, prepare quotations, arrange consultations, deliver requested services, manage customer relationships, and evaluate advertising performance.
Information may be transferred to authorized lead management systems or shared with relevant client businesses where disclosed and legally permitted.
Submitting an inquiry does not automatically constitute consent to receive unrelated promotional communications.
Where leads are received from third parties, we take reasonable steps to assess whether the information was collected and shared lawfully.
Advertising platforms may independently process information under their respective privacy policies:
4. Legal Grounds for Processing Personal Information
Technovein processes personal information only where permitted under applicable law.
The appropriate legal ground depends on the jurisdiction, purpose, and circumstances of processing.
Where applicable, processing may be based on consent, contractual necessity, compliance with legal obligations, legitimate interests where recognized by law, or another expressly permitted legal ground.
For personal data governed by India’s Digital Personal Data Protection Act, 2023, we will apply the consent requirements and other permitted grounds provided by that legislation as its relevant provisions come into force.
Legal grounds available under one jurisdiction are not necessarily available under another.
Where consent is required, we will seek appropriate consent for the specified purpose and provide the information required by applicable law.
5. How We Use Personal Information
We may use personal information to:
Respond to inquiries and consultation requests.
Provide quotations, proposals, and requested information.
Deliver digital marketing and website development services.
Manage advertising campaigns and lead generation.
Maintain customer relationships and project communications.
Measure advertising and website performance.
Improve our website, services, and business processes.
Send promotional communications where legally permitted.
Process invoices and payments.
Protect systems and prevent fraud.
Meet applicable legal and regulatory obligations.
We do not use personal information for materially unrelated purposes without an appropriate legal basis or additional consent where required.
6. Multiple Lead Storage and Management Systems
Technovein uses multiple systems to receive, organize, manage, and process advertising and website leads.
Depending on operational requirements, these may include business email accounts, spreadsheets, CRM platforms, advertising dashboards, website form databases, cloud storage services, marketing automation platforms, and business communication tools.
Information may be stored in more than one authorized system to support business operations.
We seek to limit unnecessary duplication and restrict access to personnel and service providers who require the information for authorized purposes.
The specific systems used may vary according to the service, project, and relevant client arrangements.
7. Lead Transfers and Sharing Between Systems
Personal information may be transferred between authorized systems to support inquiry management, customer communication, campaign administration, and service delivery.
For example, information submitted through an advertisement or website form may be transferred to an email account, CRM platform, spreadsheet, automation tool, or authorized client system.
Transfers may occur manually or through authorized integrations.
We seek to apply appropriate access controls and safeguards and limit transfers to information reasonably necessary for the relevant purpose.
Where information is shared with a client business, such sharing must be consistent with applicable privacy notices, contractual arrangements, and legal requirements.
8. Automated Processing and Artificial Intelligence
Where implemented, Technovein may use authorized automation and artificial intelligence technologies to support business operations.
These technologies may assist with inquiry routing, lead categorization, CRM workflows, appointment scheduling, customer support, campaign analysis, lead scoring, and drafting communications.
Automated systems may process information submitted through advertisements, website forms, or authorized business communications.
Where personal information is shared with third-party AI or automation providers, we will seek appropriate contractual, privacy, and security safeguards.
We will provide any additional notices, consent options, or individual rights required by applicable law.
Where a decision is made solely through automated processing and applicable law provides specific rights or safeguards, we will address those requirements.
9. Cookies, Analytics and Tracking Technologies
Our website may use cookies, advertising tags, pixels, analytics tools, and similar technologies.
Depending on the technologies enabled, these may include Google Analytics, Google Ads Conversion Tracking, Google Tag Manager, Meta Pixel, Meta Conversions API, LinkedIn Insight Tag, and other authorized measurement services.
Essential Cookies: Support core website functionality and security.
Analytics Cookies: Help measure website usage and performance.
Advertising Cookies: May support conversion measurement, audience analysis, remarketing, and advertising effectiveness.
Preference Cookies: May remember user selections.
Where applicable law requires consent for non-essential tracking, we will seek that consent before activating the relevant technologies.
Where a cookie preference tool is provided, users may use it to manage applicable consent choices. Users may also control certain cookies through browser settings and advertising platform controls.
Where required by law, users will be able to withdraw applicable cookie consent through an appropriate mechanism.
10. Remarketing, Retargeting and Custom Audiences
Where implemented and legally permitted, Technovein may use remarketing and advertising audience technologies, including Google Ads remarketing, Google Customer Match, Meta Custom Audiences, Meta retargeting, and conversion measurement.
These activities may involve cookies, advertising identifiers, or appropriately protected customer information.
Where personal information is shared with advertising platforms for audience matching, we will apply relevant notice, consent, security, and platform-policy requirements.
We do not assume that submitting a contact form automatically authorizes every form of advertising audience targeting.
11. Consent Records and Marketing Preferences
Where required, Technovein may maintain records of consent and marketing preferences.
These records may include the date, source, communication channel, relevant consent statement, and current preference status.
Such information may be used to manage communications, demonstrate compliance, and respect opt-out requests.
Individuals may withdraw applicable consent through available mechanisms or by contacting us.
Withdrawal applies to relevant future processing, subject to lawful exceptions and retention obligations.
We will not treat consent to receive a response to an inquiry as automatic consent to receive unrelated promotional messages.
12. Email, Telephone and WhatsApp Communications
When you contact Technovein or submit an inquiry, we may communicate through email, telephone, WhatsApp, or another appropriate channel.
Communications may include responses to inquiries, quotations, consultations, project updates, service information, customer support, and legally permitted promotional messages.
We aim to respect applicable marketing consent requirements, communication preferences, and relevant messaging platform policies.
You may request to stop receiving promotional communications through an available opt-out mechanism or by contacting us.
13. Client Advertising Campaigns and Lead Data
Technovein manages advertising campaigns and lead generation activities on behalf of business clients.
Depending on the arrangement, a client may determine the purposes and means of processing personal information, while Technovein processes information under the client’s authorized instructions.
In other circumstances, Technovein may independently determine certain processing purposes and have separate legal responsibilities.
Leads generated for a client’s business may be shared with that client for the purposes disclosed in the relevant campaign and privacy notice.
We do not independently sell or repurpose client lead databases for unrelated marketing without appropriate authorization and a valid legal basis.
Responsibilities may be further defined through applicable service and data processing agreements.
14. Website Development and Client Responsibilities
Technovein may design, develop, maintain, or support websites and landing pages for clients.
Where a client determines the purposes and means of collecting information through its website, that client is generally responsible for applicable privacy notices and lawful processing arrangements.
Technovein may assist with implementing privacy-related website functionality under the relevant agreement.
The allocation of responsibilities depends on the actual processing activities, contractual arrangements, and applicable law.
15. Third-Party Service Providers and Data Sharing
We may share personal information with authorized providers where necessary for appropriate business purposes.
These may include hosting providers, cloud services, CRM platforms, advertising platforms, communication providers, payment processors, website contractors, professional advisers, and relevant client businesses.
We may also disclose information where required by applicable law or lawful legal process.
We do not sell personal information to third parties for their independent marketing purposes.
Sharing information with an advertising or service platform may constitute a separate form of data disclosure and remains subject to applicable legal and platform requirements.
16. Payment Processing and Billing Information
When clients purchase services, Technovein may process billing and transaction information, including client names, billing addresses, contact details, invoice references, payment status, and applicable tax information.
Payments may be handled through authorized banking channels or third-party payment providers.
Where third-party processors are used, they may independently process payment information under their own applicable privacy practices.
Billing and transaction records may be retained for accounting, contractual, and legal purposes.
17. Data Security
Technovein takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, destruction, and loss.
Depending on the systems involved, safeguards may include authentication controls, access restrictions, secure transmission, account permissions, confidentiality measures, and appropriate backup procedures.
We seek to limit access to individuals with legitimate business requirements.
No electronic storage or internet transmission method can be guaranteed completely secure.
18. Data Retention and Deletion
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal and contractual obligations.
Retention periods or criteria may vary according to the category of information.
Advertising Leads and Inactive Inquiries: Retention depends on the original purpose, the status of the inquiry, applicable consent, and relevant legal requirements.
Active Client and Project Records: Information may be retained while necessary for service delivery and applicable contractual obligations.
Advertising and Analytics Records: Retention depends on the relevant platform settings, business purpose, and applicable legal requirements.
Billing and Financial Records: Information may be retained for periods required by applicable accounting, tax, and other laws.
Backup Records: Information may remain temporarily within backup systems under applicable backup retention procedures.
Because information may exist across multiple authorized systems, deletion requests may require coordinated action.
When a valid request applies, we will take appropriate steps to delete or anonymize eligible information from relevant systems under our control.
Where necessary, we may coordinate with service providers or client businesses.
Information may be retained where legally required or otherwise permitted by applicable law.
19. Privacy Rights and Consent Withdrawal
Depending on applicable law, individuals may have the right to request access to eligible personal information, seek correction, request deletion, withdraw consent, opt out of eligible marketing communications, or exercise other applicable privacy rights.
Requests may be submitted to support@technovein.com.
When submitting a request, please describe the nature of the request and provide sufficient information to help us identify the relevant records.
We may require reasonable identity verification before fulfilling certain requests.
Where another business controls the relevant information, we may refer the request to that business or assist it in responding.
Consent withdrawal will be handled according to applicable legal requirements and will not necessarily affect processing already lawfully completed.
20. Privacy Complaints and Grievance Handling
Individuals may submit privacy-related complaints, concerns, or requests using the contact information provided in this policy.
Privacy requests and complaints may be sent to support@technovein.com with a description of the concern.
We will review the request, seek additional information where reasonably necessary, and respond within applicable legal timeframes.
Where required by applicable law, Technovein will identify a designated grievance contact and provide the required contact details and procedures.
Individuals may also have the right to contact an applicable data protection authority after following any required grievance process.
21. Data Breach and Security Incident Response
If we become aware of a security incident involving personal information, we will assess its nature, scope, and potential impact.
We will take appropriate steps to contain the incident, investigate its cause, mitigate risks, and implement remedial measures.
Where required by applicable law, we will notify affected individuals, relevant clients, or regulatory authorities within applicable timeframes.
22. International Data Processing and Transfers
Some authorized service providers may process or store personal information outside India.
Depending on the services and platforms involved, personal information may be transferred internationally for hosting, analytics, advertising, communications, customer relationship management, or other authorized purposes.
Where international processing or transfers occur, we will seek to comply with applicable data protection requirements and relevant restrictions.
Where required, we will implement appropriate safeguards and provide additional information concerning international transfers.
23. Children's Privacy and Third-Party Websites
Our website and professional services are primarily intended for adults and business users.
We do not knowingly collect children’s personal information in violation of applicable law.
Our website, advertisements, and communications may contain links to independently operated third-party websites.
Such websites are governed by their own privacy practices, and we encourage users to review the relevant policies.
24. Client Confidentiality and Policy Updates
Technovein respects the confidentiality of client projects, business information, marketing strategies, advertising account information, and authorized access credentials.
We use client information for approved purposes and seek to prevent unauthorized disclosure.
We may update this Privacy Policy to reflect changes in our services, technologies, processing practices, or applicable legal requirements.
Updated versions will be published on our website with a revised “Last Updated” date.
Where legally required, we will provide additional notice of material changes.
25. Contact Information
For privacy-related questions, data requests, complaints, or concerns, please contact:
Technovein
Performance Marketing & Digital Solutions Agency
Website: https://www.technovein.com
Email: support@technovein.com
Phone: +91 915-786-7123
Office Address:
315 Joyos Hubtown, Busport,
Adajan, Surat, Gujarat 395009, India.
Privacy/Grievance Contact: support@technovein.com